0

Terms and Conditions

At MakingBaits.com, we strive to ensure your satisfaction with our products. If you receive a damaged or defective product in your order from us, please let us know via our contact page, and we will make it right. We're committed to ensuring our customer's satisfaction. 

his Returns Policy outlines the guidelines for returns to provide a transparent and fair process. By making a purchase on MakingBaits.com, you agree to the terms outlined below.

Warranty & Returns Eligibility

Defective or Damaged Products:
  • We will provide a brand new replacement product in the event you receive a damaged or defective item. To be eligible, please notify us within 14 days of receiving the product.
  • The customer is responsible for providing proof of damage or defect through photo or video documentation.
  • Warranty claims for defective or damaged products are subject to the discretion of Making Baits.
Unhappy With A Making Baits Product?:
  • If you are unhappy with a product you purchased from Making Baits, send us a message via our contact page, and we will do everything in our power to make it right. 
  • Unused, new-in-the-box products in their original packaging can be returned within 7 days of delivery for a full refund of the retail price at the time of purchase.
  • Products must be in a brand-new, unused condition.

    Warranty Claims

    Acceptance of Warranty Claim:

    Warranty claims for defective or damaged products are subject to the discretion of Making Baits.
    Customers must provide proof of damage or defect through photo or video documentation.
    Notification Period:

    Please notify us of any defects or damages as soon as possible, or within a maximum of14 days after receiving the product. All sales are final if we are not notified of your intent to return the product or file a warranty claim within this 14 day window. 

    How to Initiate a Return
    • Contact Making Baits:
      • To initiate a return, contact our customer service team at [insert contact email] within the specified notification period.
    • Provide Information:
      • When contacting us, please provide your order number, a description of the issue, and supporting photo or a link to video documentation for defective or damaged products.
    • Await Our Reply
      • We reply within 24-hours Monday-Friday excluding holidays. 
    Important Notes
    • Return Condition:
      • Products must be returned in their original packaging and in a brand-new, unused condition to be eligible for a refund.
    • Shipping Responsibility:
      • The customer is responsible for return shipping costs.

    Refund Process

    Full Refund:

    Unused products returned within 7 days of delivery in their original packaging and still in a brand-new, unused condition are eligible for a full refund of the retail price at the time of purchase. Refund approval is subject to the returned product being inspected, and cleared before the refund will be issued. Refunds on large orders larger than $100 are subject to a 20% restocking fee.

    Exclusions:
    • Shipping fees are non-refundable.
    • The customer is responsible for return shipping costs.
    Refund Processing Time:

    Refunds will be processed promptly upon approval of the returned item, but the processing time may vary.
    Changes to this Returns Policy

    Contact Information

    If you have questions or concerns about this Returns Policy, please contact us at [insert contact email].

    Thank you for choosing Making Baits,
    Making Baits Administration